Get in touch
Contact Honey Pack Store by email
The quickest way to contact Honey Pack Store is email: [email protected].
- Sealed box batch & expiry printed
- Free tracked shipping usually 6–10 working days
- 30-day money-back guarantee on every pack
Product images are illustrative renders of the box.
The short answer
Email [email protected] for anything about your order or the product. For payment or checkout issues you can also use Satiovex support, linked from your order confirmation; we have no phone or chat line.
Write about an order, a delivery, a refund or anything on the label, and include the details below so we can answer in a single reply.
- [email protected]
- Order + label questions
- No phone line
- Email first
- Order number speeds things up
- Satiovex support at checkout
Who to write to
Two inboxes, one shop. Either will get you an answer; this is who handles what fastest.
| Topic | Email us | Satiovex support |
|---|---|---|
| Questions before buying | Yes | – |
| Label, batch, expiry | Yes | – |
| Delivery and tracking | Yes | Yes |
| Payment or checkout problem | Yes | Yes, fastest |
| Refund or customs hold | Yes | Yes |
What to include when you contact Honey Pack Store
Five details that turn a back-and-forth into one reply.
- Your order number, from the confirmation email (it shows Satiovex and Honey-Shilajit Sachets).
- The email address you used at checkout.
- For a damaged box or sachet: a clear photo of the box and the batch number.
- For delivery questions: the tracking number and the last status you saw.
- For a refund: one line on what went wrong. That's all we need.
Before you write
Answers you might not need to wait for
Where's my order? Boxes leave our stock within 24 hours, and the tracking number is emailed as soon as the courier scans the parcel. US delivery usually takes 6–10 working days, so a parcel still in transit on day five is normal.
Customs? If customs holds your parcel, you're refunded. Just send us your order number when the tracking shows the hold.
Wrong address? Email straight away. We can usually fix it if the box hasn't left yet; once it's with the courier, it can't be redirected.
Unsure which pack? Most people start with three boxes. The honey pack price page compares all four per sachet, and you can always contact Honey Pack Store with a quick question first.
About us
Who you're writing to
Honey Pack Store is a shop and guide for people who want to buy honey packs carefully. Orders are sold and shipped by Satiovex, operated by Xinop LLC in New Mexico, USA, and your confirmation email carries that name. The people who read your email are the ones who hold the stock and send the boxes.
Many questions are already answered elsewhere on the site: the honey pack FAQ covers twenty common ones, the refund policy sets out the 30-day money-back guarantee, and the directions page explains serving and storage.
- Sealed boxBatch number and expiry printed on every box. Our own stock, not drop-shipped.
- Free tracked shippingShips within 24 hours. US delivery by express courier, usually 6–10 working days.
- Held by customs?If a parcel is held by customs, you get a refund.
- 30-day money-backEvery pack carries a 30-day money-back guarantee. One email starts it.
Ready when you are
Ready when you are
Write to [email protected], or browse the four packs: from $53 a box with free tracked shipping.