Terms of service, in plain English

Honey Pack Store (honeypackstore.com) is a website that explains honey packs and sells the Royal Honey VIP box. Every order placed through this site is sold and shipped by Satiovex, a store operated by Xinop LLC, a company registered in New Mexico, USA. In these terms, "we" and "us" mean Honey Pack Store and Satiovex together.

Your order confirmation comes from Satiovex and lists the product as Honey-Shilajit Sachets. That is the same Royal Honey VIP box shown on our pages.

You must be 18 or over to order. By placing an order you confirm that you are, and that the delivery address is in a place where we ship. Our product contains honey and is not suitable for anyone allergic to honey or bee products, and must never be given to babies under 12 months.

The product is the Royal Honey VIP box shown on our shop page: thirty single-serve sachets per box, the contents being honey with Himalayan shilajit resin. Ingredients, serving amount, batch and expiry appear on the packaging; our ingredients guide explains how to read them. Legally it is a food supplement, not a medicine.

We make no claims that the product treats, prevents or cures anything, and nothing on this site is medical advice. Anyone expecting a baby, nursing, on prescription drugs or living with a health condition should get a doctor's go-ahead before use.

Prices are shown in US dollars and are the amounts the checkout charges a US shopper: $53 for one box, $107 for three, $174 for five and $268 for ten. We don't run coupon codes. If a price on this site and at checkout ever differ, the checkout price applies and you can cancel before paying.

Payment is taken by the Shopify checkout operated by Satiovex. Your card or wallet details are entered there and never pass through honeypackstore.com. A contract is formed when the checkout confirms your order.

Delivery costs you nothing and comes with tracking. Our target is to hand your parcel to the courier within 24 hours of payment. US delivery by express courier usually takes 6–10 working days; these are estimates, not guaranteed dates, and we are not responsible for delays caused by couriers, customs or events outside our control.

Risk in the parcel passes to you on delivery to the address you gave. Please check it carefully at checkout.

If customs holds your parcel and it can't be delivered, we refund your order. Email us with your order number when tracking shows the hold.

Every order carries a 30-day money-back guarantee. How to ask for a refund, and what happens next, is set out in our refund policy, which forms part of these terms.

The text, photos and design on this site belong to us. You may read, share links to and print pages for personal use, but not copy them to sell or to publish as your own. We work to keep information accurate, but pages can contain errors; if you spot one, tell us.

Links to outside sites, such as FDA pages, are provided for information. We don't control those sites. Where these terms of service touch personal data, our privacy policy takes over.

Nothing in these terms of service limits rights you have under consumer law that can't be excluded. Beyond that, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses.

These terms of service, and any order placed under them, are governed by the laws of the State of New Mexico, USA. We may update them from time to time; the version on this page when you place an order is the one that applies to that order. Questions? Write to [email protected] or use our contact page.